Electronically-based governance system for public services: implementation in the Special Region of Yogyakarta, Indonesia

Author: , , , and
Key words: , ,
Issue: Volume 16, Issue 1, 2022

Abstract


The Electronically-Based Governance System (Sistem Pemerintahan Berbasis Elektronik/SPBE) deals with public services for the internal regional government and the public. This research aims to identify public services and their implementation, analyse the success and constraints in implementing public services, and elaborate recommendations. Secondary data were obtained through the local government website. Primary data were obtained through questionnaires filled out by staff in charge of technical SPBE at the Communications and Information Office in the Special Region of Yogyakarta and cities and districts in the region. Meanwhile, in-depth interviews were conducted with the head of the agency as a policy-making official related to SPBE. The result shows that the regional government has provided public services in both SPBE and innovative regional services. The users have felt the benefits of the public services provided. However, there are constraints related to users’ ability in digital literacy and the availability of networks. In the future, both will become a priority to overcome.

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Authors Affiliations


Rini Rachmawati* (1,3), Dayang Fitri Anjani (1,3), Amandita ‘Ainur Rohmah (2,3),
Tika Nurwidiani (2,3), Hidayah Almasari (1,3),

(1) Department of Development Geography, Faculty of Geography, Universitas Gadjah Mada, Yogyakarta, Indonesia
(2) Graduate Program on Regional Development, Faculty of Geography, Universitas Gadjah Mada, Yogyakarta, Indonesia
(3) Smart City, Village, and Region Research Group, Faculty of Geography, Universitas Gadjah Mada, Yogyakarta, Indonesia
* Corresponding author
Email: rinirachma@ugm.ac.id

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Title: Human Geographies - Journal of Studies and Research in Human Geography
ISSN online: 2067-2284
ISSN print: 1843-6587
Imprint: University of Bucharest
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Prof. dr. Liliana Dumitrache
University of Bucharest, Faculty of Geography- Human and Economic Geography Department, 1 Nicolae Balcescu Av., 010041, Bucharest, Romania

Dr. Daniela Dumbrăveanu
University of Bucharest, Faculty of Geography- Human and Economic Geography Department, 1 Nicolae Balcescu Av., 010041, Bucharest, Romania

Dr. Mariana Nae
University of Bucharest, Faculty of Geography- Human and Economic Geography Department, 1 Nicolae Balcescu Av., 010041, Bucharest, Romania

Dr. Gabriel Simion
University of Bucharest, Faculty of Geography- Human and Economic Geography Department, 1 Nicolae Balcescu Av., 010041, Bucharest, Romania

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