Analysis of smart governance applications in Indonesia (Case Study of Smart Province DIY & West Java)

Abstract: The implementation of smart governance applications in two pilot projects of the Smart Province in Indonesia, the Jogja Istimewa (DIY) and Sapawarga (West Java) applications, follows different approaches to developing smart governance applications. This study focuses on the types of services provided by each application and on the evaluation of user perceptions, obtained through documentation and data scraping. Jogja Istimewa emphasises transparency, cultural preservation, and digital inclusion. Meanwhile, Sapawarga is oriented towards administrative efficiency, cross-sector integration, and the improvement of data-driven public services. Analysis of user review evaluations confirms these differences in orientation through variations in satisfaction levels, temporal trends, relative participation, and perceptions of application performance. These findings confirm that the effectiveness of smart governance implementation depends not only on technological readiness but also on the local government’s ability to understand the socio-spatial context, citizens’ needs, and the digital divide between rural and urban areas.
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Permalink (doi) http://dx.doi.org/10.5719/hgeo.2026.201.2

Authors: Berlita Devika Putri* (1), Rini Rachmawati (1), Nur Mohammad Farda (1)
1) Universitas Gadjah Mada, Indonesia
* Corresponding author
Email: rinirachma@ugm.ac.id

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