Utilisation of the Mitra Darat application to support smart mobility in Indonesia

Abstract: The government launched the Mitra Darat application (app) as an effort to make public transport journeys easier while increasing the number of public transport users. The effectiveness and user acceptance of this app are important for increasing public transport awareness in Indonesia. This research will analyse how the Mitra Darat app supports smart mobility in Indonesia. In specific terms, this study explores users’ perceptions, usage patterns, and engagement by analysing user reviews and application usage trends. User reviews on the Google Play Store were obtained using web scraping. Users’ trends were analysed using secondary data on Daily Active Users (DAU) and Monthly Active Users (MAU) obtained from PT Nusantara Global Inovasi, the app developer. The results of the study show that Mitra Darat has opened up the potential for technology-based community mobility management. This app makes it easier for the community to access information on transportation operational services, GPS tracking, vehicle feasibility, and registration for the Mudik Gratis (free homecoming) programme. A detailed analysis of the Mitra Darat application can also inform strategies to improve transportation services in line with the community’s needs. To optimise its role in supporting the implementation of smart mobility, Mitra Darat’s participation must continue to be improved across both technical aspects and the services provided.
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Permalink (doi) http://dx.doi.org/10.5719/hgeo.2026.201.1

Authors: Anita Putri Anggraini (1), Rini Rachmawati *(1), R. Rijanta (1)
1) Universitas Gadjah Mada, Indonesia
* Corresponding author
Email: rinirachma@ugm.ac.id

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