Electronically-based governance system for public services: implementation in the Special Region of Yogyakarta, Indonesia

Author: , , , and
Key words: , ,
Issue: Volume 16, Issue 1, 2022

Abstract


The Electronically-Based Governance System (Sistem Pemerintahan Berbasis Elektronik/SPBE) deals with public services for the internal regional government and the public. This research aims to identify public services and their implementation, analyse the success and constraints in implementing public services, and elaborate recommendations. Secondary data were obtained through the local government website. Primary data were obtained through questionnaires filled out by staff in charge of technical SPBE at the Communications and Information Office in the Special Region of Yogyakarta and cities and districts in the region. Meanwhile, in-depth interviews were conducted with the head of the agency as a policy-making official related to SPBE. The result shows that the regional government has provided public services in both SPBE and innovative regional services. The users have felt the benefits of the public services provided. However, there are constraints related to users’ ability in digital literacy and the availability of networks. In the future, both will become a priority to overcome.

Full text


Permalink (doi)



Authors Affiliations


Rini Rachmawati* (1,3), Dayang Fitri Anjani (1,3), Amandita ‘Ainur Rohmah (2,3),
Tika Nurwidiani (2,3), Hidayah Almasari (1,3),

(1) Department of Development Geography, Faculty of Geography, Universitas Gadjah Mada, Yogyakarta, Indonesia
(2) Graduate Program on Regional Development, Faculty of Geography, Universitas Gadjah Mada, Yogyakarta, Indonesia
(3) Smart City, Village, and Region Research Group, Faculty of Geography, Universitas Gadjah Mada, Yogyakarta, Indonesia
* Corresponding author
Email: rinirachma@ugm.ac.id

References


Aikins, S.K. and Krane, D. (2010), “Are Public Official Obstacles to Citizen Centered E- Government? An Examination of Munipal Administrators Motivation and Actions”, State and Local Government Review, vol. 42, no. 2, p. 87-103.
Al-Khouri, A.M. (2011), “An Innovative Approach for e-Government Transformation”, International Journal of Managing Value and Supply Chains (IJMVSC), vol. 2, no. 1.
Almira, P., Lipu. B., Pradipta and Rachmawati, R., (2019), “Utilization of Human Resources Management Information System (SIMPEG) Application to Support e-Government in the BKPP at Palangka Raya Municipality”, Proceedings of the 15th International Asian Urbanization Conference, Vietnam, Springer.
Arfan, S., Maryani and Nasution, M.S. (2021), “Responsitivity of Public Services in Indonesia during the COVID-19 Pandemic”, Budapest International Research and Critics Institute-Journal (BIRCI-Journal), vol. 4, no. 1, p. 552-562.
Ariana, S., Azim, C. and Antoni, D. (2020), “Clustering of ICT Human Resources Capacity in the Implementation of e-Government in Expansion Area: A Case Study from Pali Regency”, Cogent Business & Management, vol. 7, no. 1.
Departemen Komunikasi dan Informatika, (2004), Dokumen Cetak Biru (Blueprint) Sistem Aplikasi e-Government bagi Lembaga Pemerintah Daerah, viewed 11 March 2021, shorturl.at/jqxR9.
Dias Canedo, E., Morais do Vale, A.P., Patrão, R.L., Camargo de Souza, L., Machado Gravina, R., Eloy dos Reis, V., Lúcio Lopes Mendonça, F. and de Sousa, R.T.Jr. (2020), “Information and Communication Technology (ICT) Governance Processes: A Case Study”, Information, vol. 11, no. 10, p. 462.
Diirr, B., Araujo, R. and Cappelli, C. (2011), “Talking about Public Service Processes”, Lecture Note in Computer Science, vol. 6847.
Djunaedi, A., Permadi, D., Nugroho, L., Widyawan., Rachmawati, R., Hidayat, A., Achmad., K. and Egaravanda, S. (2018), Membangun Kota dan Kabupaten Cerdas: Sebuah Panduan bagi Pemerintah Daerah, Yogyakarta, Gadjah Mada University Press.
Dwiyanto, A. (2006), Mewujudkan Good Governance melalui Pelayanan Publik, Yogyakarta, UGM Press.
Filippetti, A. (2021), “Does Regional Autonomy Improve Local Public Services in More Diverse Regions?” in E.M. Belser, T. Bächler, S. Egli and L. Zünd (eds), The Principle of Equality in Diverse States: Reconciling Autonomy with Equal Rights and Opportunities, p. 130-157.
Gedeona, H.T. (2015), “Analisis Model Alternatif Instrumen Pengukuran Kinerja Unit Pelayanan di Lingkungan Pemerintah Provinsi Jawa Barat”, Jurnal Ilmu Administrasi, vol. 12, p. 469-490.
Indrajit, R.E. (2006), Electronic Government: Development Strategy and Development of Public Service System Based Digital Technology, Yogyakarta, Andi.
Kim, C. and Kim, K.A. (2021), The Institutional Change from e-Government Toward Smarter City; Comparative Analysis Between Royal Borough of Greenwich, UK, and Seongdong-gu, South Korea, Journal of Open Innovation: Technology, Market, and Complexity, vol. 7, no. 1, p. 1–33.
Kim, S. and Kim, D. (2020), “ICT Implementation and Its Effect on Public Organizations: The Case of Digital Customs and Risk Management in Korea”, Sustainability, vol. 12, no. 8, p. 3421.
Luna-Reyes, L. and Gil-Garcia, J. (2014), “Digital Government Transformation and Internet Portals: The Co-Evolution of Technology, Organizations, and Institutions”, Government Information Quarterly, vol. 31, no. 4, p. 545–555.
McKevitt, D. (1998), Managing Core Public Services, Blackwell Publishers, Oxford.
Ministry of State Apparatus Empowerment and Bureaucracy Reforms (Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi) (2018) Ministerial Regulation no. 5 about The Evaluation Guideline of Electronically-Based Governance System (Birokrasi No. 5 tentang Pedoman Evaluasi Sistem Pemerintahan Berbasis Elektronik).
Ministry of State Apparatus Empowerment and Bureaucracy Reforms (Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi) (2020) Ministerial Regulation no. 59 on Monitoring and Evaluation of Electronically-Based Governance System (Birokrasi No. 59 tentang Pemantauan dan Evaluasi Sistem Pemerintahan Berbasis Elektronik).
Nam, T. (2014), “Determining the Type of e-Government Use”, Government Information Quarterly, vol. 31, no. 2, p. 211–220.
Pieterson, W. and Ebbers, W. (2008), “The Use of Service Channels by Citizens in The Netherlands: Implications for Multi-Channel Management”, International Review of Administrative Science, vol. 74, no. 1, p. 95-110.
Pratiwi, H., Putra, W. and Herlambang, A. (2020), “Evaluasi Penerapan e-Government Di Pemerintah Kabupaten Sumbawa Besar Menggunakan Kerangka Kerja Sistem Pemerintahan Berbasis Elektronik (SPBE)”, Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, vol. 4, no. 11, p. 4117.
President of the Republic of Indonesia (2018), Presidential Regulation no. 95 concerning Electronically-Based Governance System (Peraturan Presiden no. 95 tentang Sistem Pemerintahan Berbasis Elektronik).
Rachmawati, R., Choirunnisa, U., Pambagyo, Z.A., Syarafina, Y.A. and Ghiffari, R.A. (2021), “Work from Home and the Use of ICT during the COVID-19 Pandemic in Indonesia and Its Impact on Cities in the Future”, Sustainability, vol. 13, no. 12, p. 6760.
Rachmawati, R., Ramadhan, E. and Rohmah, A. (2018), “Aplikasi Smart Province “Jogja Istimewa”: Penyediaan Informasi Terintegrasi dan Pemanfaatannya”, Majalah Geografi Indonesia, vol. 32, no. 1.
Rachmawati, R., Sari, A.D., Sukawan, H.A.R., Widhyastana, I.M.A. and Ghiffari, R.A. (2021), “The Use of ICT-Based Applications to Support the Implementation of Smart Cities during the COVID-19 Pandemic in Indonesia”, Infrastructures, vol. 6, no. 9, p. 119.
Rahmadana, M.F., Mawati, A.T., Siagian, N., Perangin-angin, M.A., Refelino, J., Tojiri, M.Y., Siagian, V., Nugraha, N.A., Manullang, S.O., Silalahi, M., Yendrianof, D., Sari, A.P., Supriadi, M.N., Sari, M.H.N. and Bahri, S. (2020), Pelayanan Publik, Yayasan Kita Menulis, Medan Cetakan 1.
Ridwan, J. and Sudrajat, A.S. (2009), Hukum Administrasi Negara dan Kebijakan Pelayanan Publik, Nuansa, Bandung.
Rohmah, A. and Rachmawati, R. (2019), “Utilization and quality of information system for administration services based on ICT in Patehan, Kraton, Yogyakarta”, Indonesian Journal of Science and Technology, vol. 4, no. 1, p. 55–63.
Rusli, B. (2015), Kebijakan Publik, Adoya Mitra Sejahtera, Bandung.
Silaban, H. (2003), Pelayanan Publik di Era Reformasi, Universitas Prof. Dr. Moestopo, Jakarta.
Sosiawan, E. (2008), “Communication and Administration Management Model of Back Office e-Government as a Public Media Service”, Journal of Communication Sciences, vol. 10, p. 3-10.
Sukesi, S. and Yunus, E. (2018), “Service Quality in Public Transport Services of the Provincial Intercity Transportation (AKDP) in East Java Indonesia”, Budapest International Research and Critics Institute Journal (BIRCI-Journal), vol. 1, no. 4, p. 161-169.
Sulehat, N.M. and Taib, C.A. (2016), “e-Government Information Systems Interoperability in Developing Countries: The Case of Jordan”, Journal of Business and Social Review in Emerging Economies, p. 39-49.
Tjiptono, F. and Gregorius, C. (2011), Service Quality & Satisfaction (3rd ed.), Andi Offset, Yogyakarta.
UNDESA (2016), United Nations e-Government Survey 2016 e-Government in Support of Sustainable Development, United Nations, New York.

This post has already been read 4210 times!

About journal

Title: Human Geographies - Journal of Studies and Research in Human Geography
ISSN online: 2067-2284
ISSN print: 1843-6587
Imprint: University of Bucharest
Frequency: Biannual (May&November)
First volume: 1/2007
Current volume: 16/2022
Language: English
Indexed in: SCOPUS, ERIH PLUS, EBSCO (SocINDEX), ProQuest (Social Science Journals, SciTech Journals, Natural Science Journals), Index Copernicus, National Technical Information Service (NTiS), Bodleian Libraries, ExLibris SFX, DOAJ, Gottfried Wilhelm Leibniz Library, Google Scholar, Ulrich
Creative Commons License


EDITORS


Prof. dr. Liliana Dumitrache
University of Bucharest, Faculty of Geography- Human and Economic Geography Department, 1 Nicolae Balcescu Av., 010041, Bucharest, Romania

Dr. Daniela Dumbrăveanu
University of Bucharest, Faculty of Geography- Human and Economic Geography Department, 1 Nicolae Balcescu Av., 010041, Bucharest, Romania

Dr. Mariana Nae
University of Bucharest, Faculty of Geography- Human and Economic Geography Department, 1 Nicolae Balcescu Av., 010041, Bucharest, Romania

Dr. Gabriel Simion
University of Bucharest, Faculty of Geography- Human and Economic Geography Department, 1 Nicolae Balcescu Av., 010041, Bucharest, Romania

SCImago Journal & Country Rank